Shipping + Handling

 

~Domestic~

Boy About Town offer FREE standard delivery on all orders over £70.

After we have accepted your order, please allow 1 to 3 business days for us to process your order prior to us sending your order for delivery (unless you have purchased Next Day Delivery). 

Customers will be contacted directly should we be unable to process orders in this time-frame. During peak seasonal periods, please allow up to 4 business days after we have accepted your order.

Unfortunately we are unable to deliver orders to Armed Forces addresses. 

~International~

Deliveries outside the UK are based on distance and weight.  Delivery Charges start at £7. When £70 or more is spent, shipping will be free.

Unfortunately we are no longer able to ship colognes outside of the UK due to hazardous goods restrictions.

Please allow 1 to 3 business days for us to process your order prior to us sending your order for delivery.

Customers will be contacted directly if we are unable, for any reason, to process an order in this time-frame. During peak seasonal periods, please allow up to 4 business days for your order to be processed. Delivery time scales for all international orders will vary according to the country of residence.

Unfortunately we are unable to process orders to personal home addresses in Russia. We can only ship to registered business addresses.

Average Transit Time:

EU: 3-6 Business Days

US/CANADA: 3-4 Business Days

REST OF THE WORLD: 5-8 Business Days

~Failed Delivery~

 For our UK customers, your parcel will be kept with our delivery provider for the period of time stated on any delivery card before being returned to us. For our international customers, your local delivery provider should state on their delivery card how long they keep your parcel before it is returned to us. If you do not receive a delivery card or no date is provided, please contact us.

 Upon receipt by us of your undelivered parcel, we will email you to confirm this; the email will provide you with the option of re-delivery or refund.

 If your order has failed to be delivered due to you providing incorrect delivery information, you may be required to pay a charge in order for your package to be re-dispatched.

 If we fail to receive a response from you 10 days after we sent the email offering you re-delivery or refund options, we will issue an automatic refund. You will receive confirmation of any refund following the requested or automated refund. Unfortunately we cannot refund the original delivery charge after this process.

~Returns~

Boy About Town accept returns within 14 working days from purchase if your order is unwanted and 30 days if any of the goods are faulty. Please return unopened, unused and in original condition.